JW Marriott Hotel Nara

We recently had the pleasure of staying at this hotel, and while our experience was overall very positive, we wanted to share some detailed feedback to help recognize the key contributors to your property’s success and suggest areas for improvement. First and foremost, our dining experiences were absolutely exceptional. From breakfast to lunch and dinner at their private Teppanyaki room, every meal was a masterpiece, complemented by attentive and genuinely warm service. The restaurant staff set a gold standard, going above and beyond to ensure a memorable dining experience. Their professionalism and friendliness truly stood out, and we cannot praise them highly enough. Additionally, the bell service team, especially the three gentlemen from Nepal, were nothing short of outstanding. They exemplify what it means to deliver world-class hospitality. Their kindness, efficiency, and readiness to assist made us feel genuinely cared for. In fact, their impeccable service often compensated for areas where the front office fell short. Several fellow guests we spoke to while waiting for the shuttle bus also shared similar high praise for these individuals. They are truly the business card of this hotel and embody the very best of the JW Marriott brand.

This gem may be located a bit further from the main attractions of Nara Park, but it is without a doubt worth the visit. Finally, a truly luxurious five-star hotel. The hotel's delightful aesthetics, incredibly comfortable rooms, outstanding cuisine, and wonderful spa are just a few highlights of the exceptional experience. However, what truly sets this hotel apart is the remarkable team of professionals who go above and beyond to make every guest feel welcome and taken care of. We had the pleasure of returning to Nara after 18 years, and the staff had prepared a thoughtful welcome note and even surprised us with a complimentary dessert dish for breakfast, accompanied by a note. The front desk staff were attentive to our every request, question, and need, always going the extra mile to ensure our satisfaction. They provided us with fantastic suggestions that were off the beaten path, beyond what one could find in travel guides, and their recommendations for local restaurants were top-notch. Additionally, we are immensely grateful that we were able to find refuge at the Marriott Nara during Typhoon Lan. Throughout the entire ordeal, we felt safe and well-cared for. We extend our deepest thanks to the entire team. It was truly heartbreaking to leave, but we will most definitely be returning in the future.

We are frequent international travellers and have stayed in a variety of accommodations. JW Mariott is among the best we have ever stayed in: great location, great multilingual staff, friendly service, amazing breakfast, comfortable room.

Staff was attentive and professional. The morning buffet was excellent, one of the best I've had in all my travels to Japan. Shuttle bus was very convenient. Room space, decor and size was execptional.

- Friendly staff and exceptional service. - Clean and generally good facilities. - Next to conference location.